ZH
Zolani H

1 reviews | Active since Aug 2018

16 Aug 2018, 19:37

Liberty Life Provident Fund

The worst service I’ve ever encountered. Being assisted by a woman by the name Abigail Mlangeni, who sounds like she doesn’t want to help AT ALL! I’ve worked in retail for about 5 years so I kinda know when someone doesn’t want to assist/treat an issue as urgent.

Waiting for payment from Liberty for about a MONTH, Abigail Mlangeni waited 3 ****ing weeks to tell me to send a bank statement that’s clear, 3 weeks, she takes 24 hours to reply to my simple request, in fact I have to call her to find out whether she got my email of which she will take another 3 hours to reply. I still haven’t received my payment, management is no where to be found, she **** about the payment being sent to my account but when I called her on it she mumbled and said things I didn’t understand. This happened FOR DAYS!

This is by far the worst service I’ve ever received, when it comes to payment, Liberty and Unilife Brokers will give you a run for your money. I’m not happy at all!

I’m still waiting for them to contact me, I’ve been waiting for more than 24hrs. I have so much hatred for these companies.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply20 Aug 2018, 09:25
Official

Dear Zolani

We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require any further information or assistance.

Regards

Naome Ncube

Liberty Group Customer Relations

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