Liberty Life Provident Corporate Fund

below is a letter i have sent to Liberty and to date they have not had the decency to even respond. My disappointment in the customer service i have received from them has no limit. no longer are you a valued or respected client. You become just a number:

I think this is shocking and never again in my life do I wish to ever deal with Liberty again. Unfortunately I am now linked to you until you see fit to correct this. It would take someone exactly 5 minutes to capture this information on the SARS platform and resolve this query. I share my experience with everyone I know, that they dont ever expect good service or client service from Liberty and to rather invest their money elsewhere. I feel that Liberty and their staff member cannot be trusted. This is not resolving my issue at all.

This was supposed to be paid out in February, but due to the incompetence of Liberty staff, it took even longer, so once again I am having to wait because of Liberty’s staff members.

Once again I am sorry I ever had the misfortune of belonging to this fund, and once you see fit to capture this information on SARS in your own time and at Liberty’s convenience, and not the clients needs, in October I will be glad to never have to deal with Liberty ever again in my life.

I cannot explain to you how deeply disappointed I am. Maybe the above will get the message through. Though I doubt it as there has just been frustration and absolutely no resolution to any of this. All it has come down to, is you will wait and we will let you know when you can carry on with your life and we as Liberty dictate to you. This does not sit well with me at all.

Maybe one day something like this will befall one of you, and then maybe you will understand how I am feeling and the predicament I am now in.

im sure I am not the 1st and wont be the last person treated like this by Liberty. The no service company.