Liberty Life Poor Service and Unauthorized Debit

I have notified Liberty Life on my cancellation of my life policy on March 25, 2020. I was requested(on March 31, 2020) to forward a signed letter, which was done and sent on March 31, 2020. I have since received an unprofessional email from my, then, advisor threatening of billing me for "consultation" and numerous requests for appointments from other advisors representing Liberty. This morning, I have noted that Liberty had debited my account in May 2020 and tried calling and checking as to the reason why. I was revoked access to the "myliberty" portal claiming I have tried to log in too many times. The call centre doesnt and I have emailed the *** with my query. I have no assurance of refund and will not recommend this product