1 reviews | Active since Nov 2017
liberty life policy not updated
Contacted liberty life sometime in February 2017 to update my status from smoker to non smoker. Medical was one and they proposed to reduce my monthly premium but I opted for the premium to stay the same with an increase in benefits or pay out amount. That was agreed and firm. Shocked to receive an email from liberty life dated 12 December today from ********** title " Annual update on your policy". My status is still " Smoker" and pay out and benefit still the same.
What is service ? and can this be addressed
Thanks
Dear Mr Nyeango
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
NaomeNcube
Liberty Group Customer Relations
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Dear Mr Nyeango
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
NaomeNcube
Liberty Group Customer Relations
***