Liberty Life Policy

Liberty is the most shocking company to deal with. They are quick to collect the premiums but when you have a claim they brush you off like dirt. My trouble started fourteen months ago when I was diagnosed with cancer which now has spread to my brain. I wished to get info of the policy to submit a claim. The adviser would call back with the claim forms and he needed a signed mandate. After 3 weeks we were transferred to another adviser. Same promises same mandate request. Two weeks later no reply contacted Liberty again Call was transferred to another adviser. You know what will follow. The call centre ***, is tried their best but everything fall appart when you lans up with a adviser. The last call was made on the 26th August 2019. Another person contacted us from Pretoria. I told him what we need and he faithfully promised to send me the documentation. I knew this will be another one of those. No commission to be made so forget about me rather look for another sucker. We have been paying the premiums every month as agreed but this is what you get for being loyal to Liberty. On a scale from 0 to 10 I will rate the service from Liberty zero. One cannot complain about the service because there is no service.