Liberty Life Pension and Provident Fund Nightmare!!!!!

Provident & Pension Fund Withdrawal:

My documents was sent through to Liberty on the 6 September 2022. I have been trying to contact Liberty trying to find out when my funds will be paid out and still have not have any joy. First call querying the withdrawal was made on the 26 September 2022 and i was informed by an Agent that my claim was not processed due to no documents sent through which is incorrect. Once I explained paper work was sent through by the company on the 6th he then informed me that all payments will be paid out by the 7th of October. I called again on the 5th October to check if all is inorder and I was again told by an Agent Thato that my paper work was not submitted so the claim was not prcoessed I forwarded all documents that was sent through on the 6th of September and he then informed me that there is some confussion on their side and that the funds will be paid out by the 7th. I sent an email to Thato on the 6th to confirm if all is sorted and I have not recieved any feedback from him. Today the 7th I sent an email to the customer care service and Thato with no reply and also called through and now I'm advised by Ntombi that my claim is not processed and it is not showing on the system. I am very disgusted with the service or lack there of. The website advises that claims will be paid out 21 days from the date of the claim, This does not seem to be true as my Claim was submitted on the 6th September. I am waiting for the Manager, Dineo to contact me as the claim has been escalated. I am yet to receive a definite answer as to what the hold up is and why am I having such a hard time with getting my funds released. Please help ANYONE at Liberty!!!!!!!!!