Liberty Life not looking after clients

Trying to get a Liberty Life policy revived on behalf of a Liberty client - what an absolute nightmare getting comprehensive assistance and feedback for their client. We have got to the point of paying arrear premiums into the Liberty Life bank account via the pre-approved beneficiary details, which doesn't work! It takes several days to get responses to email queries and then the information is not always accurate and needs to be requested again - with a different outcome - it appears that every consultant in their call center has a different opinion on the requirements. This has been a most frustrating and long-winded exercise.