1 reviews | Active since Aug 2015
Liberty Life - not living up to their undertaking
I feel that I have been treated unfairly by LIberty Life - when I took up my LIberty Life policy more or less two years ago I made the necessary declaration with regard to my mother's breast cancer on which I received a one-year exclusion, which I accepted. However, this exclusion was subject to submission of a clean mammogram the next year and I understood it to be a run of the mill exclusion until proof of mammogram is provided whereafter I would receive this cover accordingly from thereon. <br> Although I have provided a clean mammogram Liberty is not delivering on this undertaking and do not want to lift the initial exclusion. I feel that they are not treating me fairly and is discriminating against me due to the cancer my mother had when she died. The mammogram I have provided does not show any risks, which the radiologist verbally confirmed with Liberty - they are penalising me in order to avoid carrying any risk in this regard. I would really appreciate a clear reason why this seem to be the case.
Thank you for your posting.
We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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Thank you for your posting.
We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
