Liberty Life not living at all

I'm so frustrated with Liberty, their supposed contact center the MyLiberty client portal, ignoring my requests and delays in response to my email queries.

I have a Liberty investment and want to check on the growth of my funds. I did register previously on the MyLiberty portal but has not logged on for quite some time and has since forgotten my username and password.

This is the issue I have with Liberty. I click the "Forgot user name" button and follow the prompts. Lastly it asks for method of delivery when they send my user name and I select SMS. The email address they have on file is my work email, I'm on leave at the moment and can't wait until I get back to work to have my details sent to me. The SMS that supposedly will be sent with my details never delivers to my cell phone. To date I've tried multiple times to have my user name sent to me via SMS, no luck at all.

There's a message that states the contact center may be called or *** may be mailed for further assistance. Each time I try the contact center I never get through - there's an endless list of menu options upon menu options and you never get to speak to an agent as calls are just cut off when you think you have the right menu option.

Mailing *** is also just as fruitless - I mailed a request through on the 20th, asking for assistance with my profile. I received an automated response stating they will get back to me within 24 hrs. It has been almost 48 hrs and no communication or contact from Liberty.

I'm frustrated and they don't care.