Liberty Life - Members left in the lurch

<p>My mom and dad, 79 and 82 respectfully belonged to Liberty Life Medical up until Dec 2016 when Liberty Medical was incorporated into Bonitas. Their monthly premium beign R4700. My dad passed away on 4 Nov 2016. Being executor of the Will I advised them of my dads passing on the 17 Nov 2016 when I received the death certificate etc. I supp**** copy of dads ID, death certificate. moms ID and moms banking details. I requested that mom become main member and that Liberty Life Medical change banking details. After numerous emails to Liberty on 20 and 21 Nov asking that they acknowledge receipt and to let me know if changes had been made. Needless to say I received no communication from them. When I managed to reach them telephonically the call agent told that my mom had been made main member and that they could give me no further information. I assumed everything was in order including the change of banking details. Dec went by and at the beginning of Janurary 2017 mom had to go for tests at Wilmed Hospital in Klerksdorp only to be told that she was no longer on the medical as payment was no made. They had tried to take the payment from my deceased fathers account and not from the account we had provided for mom, We called in the Bonitas and was told that mom had to write a letter requesting that she be re-instated, we did this. We called in yesterday 9 January 2017. After holding on and listening to all the options over and over for approx. 45 minutes the phone was eventually aswered to be told she would have to wait a week before being reinstated. This is unacceptable as my mom is vunerable without a medical and I don't want to see her in a dreadful government hospital if anything has to happen to her. Her not being on the medical right now is not her fault as we did everything possible to make sure she was after dads death. Medical aids in this country make an absolute fortune out of the public but are not willing to accomodate them when they need the service paid for. We are disgusted in the service we received from Liberty Life Medical and Bonitas. I would like to add that we are not the only people with this problem, the incorporation of Liberty into Bonitas has affected many other peoples lives in a very negative way. My mom and dad have been loyal supporters/contributors to Liberty Health and they did not deserve to be treated this way, especially at their age......</p> <p> </p>