1 reviews | Active since Jul 2021
Liberty life liberal with double debits
So I have been double debited for the past two months, the first double debit being on the month of August with them debiting 2 different amounts with one of those being higher than my premium. Firstly how does that happen? Why 2 different amounts? Okay fine, I now have to call in and enquire why and request a reversal or refund only to be sent forms to complete and send back for them to process a refund which will take 5-7working days!!! They made a mistake but now my other financial commitments have to wait 5-7 working days, I have to fill out and scan forms for that to happen... like what the hell!!! The month of September, a double debit AGAIN!!! I have to call back in AGAIN!!! My other financial obligations and commitments have to wait for 5-7 working days AGAIN!!! Today marks working day number 8 and I still haven't received my refund for the double debit for September and now I have to wait for 8am to call in and demand my money like some debit collector because of their mistake... even a 1 star rating is too damn much at this point. They're already giving me stress while I'm alive, imagine my beneficiaries should I pass on. 🚮🚮🚮
The more I read the so called investigative points Sharon apparently found with regards to my complaint and why I was double debited, the more I see that come Monday I am moving to another insurer.
So apparently I was double debited on August because I added to my cover in July and as such I should not have been reimbursed the extra debit, mind you the premium had basically doubled by August as compared to July due to additions to cover; the September double debit therefore was to recover the debit that I was "wrongfully" reimbursed according to Sharon. I was also "reminded" that debits for the month are for cover for the preceding month yet funny enough I've never missed a debit.
The infuriating thing of all of this is a little spreadsheet was included to show me that everything was done accordingly from June to September which means there should be 4 payments of premiums and yet Sharon's spreadsheet shows 5 payments (debits) even when you don't consider the double debit and the reimbur*****t of that double debit in August as they cancel each other out. I don't want to even start on how the debit amounts Sharon refers to a wrong as compared to the ones on the policy documents.
All I want right now is what is due to me and I so that I can cancel this cover at this point all things to Sharon.
The more I read the so called investigative points Sharon apparently found with regards to my complaint and why I was double debited, the more I see that come Monday I am moving to another insurer.
So apparently I was double debited on August because I added to my cover in July and as such I should not have been reimbursed the extra debit, mind you the premium had basically doubled by August as compared to July due to additions to cover; the September double debit therefore was to recover the debit that I was "wrongfully" reimbursed according to Sharon. I was also "reminded" that debits for the month are for cover for the preceding month yet funny enough I've never missed a debit.
The infuriating thing of all of this is a little spreadsheet was included to show me that everything was done accordingly from June to September which means there should be 4 payments of premiums and yet Sharon's spreadsheet shows 5 payments (debits) even when you don't consider the double debit and the reimbur*****t of that double debit in August as they cancel each other out. I don't want to even start on how the debit amounts Sharon refers to a wrong as compared to the ones on the policy documents.
All I want right now is what is due to me and I so that I can cancel this cover at this point all things to Sharon.