Liberty Life is horrible

I submitted a claim for a funeral policy on the 27th of February with Liberty and never received any confirmation or communication from them, the claim was never paid I called them on the 4th of March to check what's the issue and was told to re submit and use my details as the previous claim was made by a beneficiary. Re submitted the claim on the same day was told it will take 48hrs it is now the 5th day and i still haven't been paid Liberty truly doesn't care about it clients and i wouldn't advise anyone to take a cover from them