Liberty Life is honestly the worst company that I have ever dealt

Liberty Life is honestly the worst company that I have ever dealt with in my enter work career.

I am very disappointed in the poor customer service that I have experience this far. When I started working at my previous employer. Their provident fund was with Liberty Life which wasn't my first choice since joining. I have never received a letter or email confirmation of my provident fund details with my member number from Liberty and they been deducting provident fund from my salary each and every month.

Since leaving the company it took me almost a year just to find out whom my provident fund is with. Since i have left I have never received any type of communication about my provident fund that with them and I had to spend hours on hold on the phone to try and get this information, which is truly horrific why should I be doing all the run around just for this company to pay out money that belongs to me.

I had to fill in a form on liberty website in order for an advisor to contact me. The only interest this advisor had was for me to keep my found even though i made it clear that i like to withdraw my claim. It took him over a week just ti email me the phone after constantly chasing up it. I have finally received the form and the main problem i have and been stuck over a month trying to get the fund member which is requirement when the formed is filled in. I I have contact the advisor and he said that i needed to call corporate department on *** after a whole hour holing on the phone i finally gotten threw and was advised that due to the POPI ACT that they not able to provide me with that information and won't be able to verify me if thought they are able to pick up my details with my ID number which doesn't make any sense.

I have sent a text to Sydney which is my advisor and his been ignoring my messages and not helping me at all with this, I don't see why Liberty has advisor that doesn't have any interested in helping paying clients.

I am not able to get in contact with my previous employer to get any details.

This has been a complete nightmare and all i want is to just withdrawal my claim. This is the worst experience I have had with a company which is so unprofessional. I still haven't received my member number to complete the form yet.