Liberty Life is a ****

I joined liberty life in 2023 to get funeral policies for my parents and to my suprise in January my premiums were almost R2000 , i didnt pay much attention to it but i started looking for other options due to afforability, ok i managed to to get a cheaper option than i requested my profile to cancel my policies i wanted my policie numbers , and to my suprise the broker added two people to my policy ( people that i dont even know) how were these people added without my notification? so i managed to stop the debit order as of May 2024. Since than i have requested a refund of my money to date i have been given the run around , i have called numerous times and filled the requested forms went to the SAPS for an affidavit as per request but still no money has been recived. i was ****med by both the broker and liberty life because how do you add a policies to someone without there knowledge and approval. All i want is my money back