Liberty Life Investment & Life policy

I’m absolutely disgusted with the service I’ve received from your company. I’ve been with you since 2017 till date and when it’s time for claim stage I’m hearing stories I was not told before. My financial advisor never disclosed the disadvantages the investment I took and hasn’t communicated in terms of possible loss of money that I’ve been putting away with the intention of getting maturity from the premiums I’ve been paying. I also have income protector to which I just discovered only when I was calling to make a claim the “conditions” that a claim can be paid out. I also discovered that instead of my premiums maturing, I have actually lost more than R5000. My financial advisor never mentioned any of that information, even with the income protector, I would have not taken these policies had I known about this. Not being absolutely transparent with me is just ******ion, I’ve recently lost my job and not able to continue with the premiums and I’ll lose all the money I’ve been paying. My investment alone I’ve paid an estimated R49932,40 which is meant to be more based on maturity in the past 2yrs but I was told I can only get somewhat R32000 rand.

The previous consultant that I spoke to gave me a totally different information when I called in on the 27th December 2019. I need the recording of that phone call with Lusanda Matwa and today’s recording with Tebogo (didn’t get the surname) at 12:21 today. I can’t lose so much money just because I’ve recently lost my job yet I’ve taken insurance to cover me for such events.

Extremely dissatisfied customer