Liberty Life. Interested in your money not you as a Customer!

I received my Annual Life Policy Summary by email but the text was ******* & could not be read. I emailed Liberty Customer Care & received an automated response acknowledging the email & that a Consultant would contact me. Unfortunately the bot standard response bore no resemblance to my complaint. After two weeks of not hearing from anyone, I contacted Liberty again & this time Loveness Tshefu contacted me by phone. I explained the situation & she sent an email to the relevant Department requesting that this be resolved & that I be contacted. Again, I heard nothing & have emailed Loveness directly. I have had no response. A month or so down the line, I still do not have my Annual Policy Summary!

Very quick to take your money, very slow with any form of Customer care.