Liberty Life has no customer service

i received my annual summary of my portfolio last week, enter your 13 digit SA ID number to access, whatever Liberties idea of my pass word is, it surely Isn`t the one i have, I sent them an email on Monday explaining things, received an email back straight away, thank you for contacting, someone will contact you shortly, shortly is three days ago now, and I`ve had four such emails since in reply to my question, obviously an automated reply. they don`t mind taking the monthly premiums (and I`ve been paying for over thirty years), but obviously customer service is not a term they use.