Liberty life group.Professionals??

Very bad experience with this group.I share my bad experience on Hello Peter about a funeral policy.They did correct the payment information for me.It was an error on there side and not mine but i have to proof that i did all the payments. I ask them 3 times to correct the following without any success. 1.Please explain the death value of the policy to me. 2.What is the value of this policy after 24 years of payment 3. Please correct the married status of my mother.She is a widow for 53 years and not married.All the calls that i make to them are on record and all the e-mails i send to them is on file.