Liberty Life goes out of its way to ignore its clients

What does it take to get anyone from Liberty Life to respond to a claim. I have sent more than 4 requests for an update on a living benefits claim and have not heard a word with the exception of the increasingly irritating automated reply that my query has been noted and that someone will attend to it... Trying to phone and get through to anyone is an hour long process in frustration and at the end there is still no actual contact with anyone that can help... A'm I the only one who is experiencing this incredible level of we don't care from this organisation...?