Liberty Life - Funeral Cover department

Liberty Life - Funeral Cover department

Im so ANGRY with Liberty now, its not a joke. Your service is very poor. I called your call centre a few months ago because i wanted to add more people to my existing funeral cover. I was advised that the people at the call centre do not have sufficient information to do a quote for me, the only way i can be assisted was to write a letter telling them about the changes i want to make on my policy and e-mail it to *** of which i did. The procedure is that they will get my e-mail then contact me to confirm my request, do a quote for me then i will take it from there. Instead of calling me, they took the info on the letter and just captured it and increased my debit order from aroung R300 to about R1552 without even notifying me or giving me a quote 1st. This is madness, who pays R1552 for funeral cover in this day and age and in the current economy? the fact that you didnt even have the decency to contact me 1st just shows me that you are just about money and not about customer care. I need this fixed as in NOW. i know that if i reverse the debit order myself, it is going to affect all the other people that have been on this policy for a long time. Apparantly somebody by the name of Bongani, who is not allowed to receive calls actioned this request and didnt even bother to make sure that he calls me to discuss my request. POOR SERVICE 100%