Liberty life false stipulations

I have submitted my correctly filled in my provident fund documents and sent them off on the 19th of March 2019.

In the documents it states that it will take up to 10 working days to complete the admin and credit my account and that only after 10 days may we call or complain.

I called in yesterday which was the 10th day .. I called in and spoke to Faith. She was very unsure of how to retrieve necessary information regarding my fund and there was a a lot of dead silence on the call as she seemed like struggling to get the information. She first told me that I would need to wait another 10 days. Then afterwards told me that the case is still pending and she's not sure why and that she was to email the assessment team and then get back to me during the course of the day via email or telephone to give me feedback.

I spent my last R50 for airtime on that call. She has not gotten back to me whatsoever.

I am disappointed as on the documents it stipulates that it takes up to 10 days as that's there SLA, it's 11days today. I cannot handle false promises from large organizations like that .

I really would never invest or recommend Liberty's services to anyone as false promises are made and customer service is ***********. I sent an email be fore calling and received an automatic reply, telling me that it takes 48hrs for them to reply to my email... this how financial institutions bull**** people with there own money.. their debits were always on time on my account but when I need to be credited they take their own time,so I consider myself not to be a valued client and suggest nobody uses there services.