pP
pontsho P

1 reviews | Active since Jul 2016

07 Sept 2019, 19:53

Liberty life exploiting liquidated money.

Now I know why liberty life are called **********.

Our pension fund was liquidated on August 2018 as our company was bought by another company that does not work with liberty life. Now I know why.

They told us that it will take 12 months to pay out. It's now September 2019 and they send us a bull**** excuse telling us that it will take another 6 to 8 months. Mail came from tamseen Ahmed (administrator termination)and the letter was written by chantel hugo, who is the head of specialized operations for liberty corporate

These guys never bother to meet us during the first 12 months to update us on our pensions.

Now they want to meet up after dead line.

This is prime example of how companies exploit us and make money of our backs.

I have log a complaint with the pension funds adjudicator and also with the EFF political party.

I want my money and I am not willing to wait another week.

Also I am seeking law advise in taking this matter further.

This company has the nerve to tell me that they know the fault is on their side and still I must suffer for their incompetence. Hell no

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply10 Sept 2019, 09:47
Official
Dear Pontsho
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind Regards

Lerato Rikhotso
Group Customer Relations
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pP
pontsho P's update10 Sept 2019, 22:59
Reviewer Update
Hi I got a mail from one of your employees echoing the same thing that was initially been said by this hugo person.

Meaning this is a copy and paste debate, without anything different reresponse

This is why I say you guys are failing us.

We waited 12 months and now we have to wait another 6 months. Why.

Again meetings don't help if they are held a month after the initial due date agreement has passed