Liberty Life: don’t put your (life’s) money in their hands!

Did not receive statements from Liberty Life, so continued to make payments on my life policy according to my own spreadsheet talley. Received a mail in May saying my policy has been cancelled due to short payment. Yet all my eft’s were gladly accepted and no one bothered to call to say thank you for your payment, but you paid short.

In May month I started the reinstatement process. After how many forms, doctors who have been inconvenienced, medical tests, etc etc, I simply get a mail 2 days ago stating that I have been advised by the underwriter to take out a new policy as they cannot reinstate the old one at the same premium. No quoting of a new premium so that I can make an informed decision, no further communications. Just a message that I interpret as thanks for being a loyal client for 12 years, but at the premium you were paying, we don’t need you anymore, we’re better off without you. No advice on what’s going to happen with the money I paid in as told before the reinstatement process could happen. Just a mail saying, sorry, contact our call center.

I have been subjected to poor service before, but is surely corporate theft and nonchalance at its very worst!