Liberty Life does not respond to complaints

I app**** for a early settlement of my annuity, the call centre has 100 excesses why its taking to so long for pay out, the policy number is ***, no follow up on the tax directive, and no feedback on progress, no call backs from Mr Miller, at least Sipho called me back this afternoon, and really no further feedback and when this<br> is being paid out to me, Liberty Life is playing with my feelings, after several strokes last year..<br> I want this to claim to be resolved by latest am tomorrow<br> <br> thanks.