Liberty life does not care about their customers anymore

I have been a policy holder with Liberty life for 20 years, and I am so sorry that I ever signed up with them. before you sign up, please look at Biz Tech, and look how bad Liberty lifes customer service is. I phoned them to query something today, and spoke to 3 consultants and all of them put me thru to the wrong department. That was 30 minutes of wasted airtime with still no answer. it is so sad to see that once great companies like Liberty have now become companies who dont care about their customers.