Liberty Life Disappoints

My father passed away on 17 August and on 20 August all claim documents were sent, and Liberty confirmed docs in order. Notwithstanding numerous telephone calls, during which promises are always made that the matter has been escalated etc it is now a month later and payment still has not been received. This is a funeral policy which should pay out within 24 to 48 hours. I find this totally unacceptable as us as family had to borrow money just to bury my father. Rest assured that I will be cancelling and I will definately not be referring any new business to you.