Liberty Life denying their liability

<p>On the 7th of May 2009 Luciana Negra was walking from Nelson Mandela Square towards Sandton City Banking Mall, when she fell down the stairs onto the ramp and broke her left leg (femur).</p> <p> </p> <p>At this point in the mall the passage splits into a ramp on one side and three steps on the other side in front of Bellagio Jewellers. She was walking towards Roland Ward when she fell down the steps that merge into the ramp and are not very visible at all.</p> <p>Sandton City management had placed a ******* bin at the start of the ramp, which, actually, obscures the fact that there are stairs.</p> <p> There is no sign where the steps merge into the ramp that warns you to mind the step. In a busy shopping centre there should be a railing that starts at the top of the ramp until the bottom of the stairs in order to prevent accident of this nature.</p> <p> </p> <p>After the fall, two gentlemen came to her assistance from a nearby shop and someone called security. After approximately fifteen minutes a security guard arrived and saw that she was incapable of standing or walking. He then went off to fetch a wheelchair. After putting her in a wheelchair he rushed her off to a doctor in the Medical Mews.</p> <p>When they arrived at the doctor’s rooms the security guard lifted her onto the examination table and left to find the doctor. There was no nurse or assistant to the doctor, but the security guard.</p> <p>The doctor was an Indian man who came into the room sucking on a pencil and asked if she was diabetic, she said that she was not. He asked her again, are you sure you’re not diabetic? And again she said that she was not. He then left the room never to be seen again.</p> <p>He did not examine her to determine whether she had sustained any injuries, did not take her pulse, check her blood pressure or offer her a glass of sugar water for the shock.</p> <p>After being left alone in the doctor’s room for more than quarter of an hour, and in severe pain and shock, she called out repeatedly for someone to come to her assistance.</p> <p> Finally, the security guard arrived and she asked to be taken to the car where her driver was waiting for her. He lifted her off the examination table and loaded her into the wheel chair on his own and wheeled her down to the ba*****t, where he helped her get into the back of the car, in excruciating pain.</p> <p>When she arrived home, she noticed that she had soiled herself from the shock and trauma.</p> <p>She realised that she could not get out of the car and that something serious had happened to her in the fall.</p> <p>She was in so much pain that she had the driver and the ****, take her to the Morningside Clinic.</p> <p>She was admitted, diagnosed with a broken femur and taken to ICU. She went in for surgery the next day and was kept in CCU for two days because the doctors were concerned about the anaesthetic at her age.</p> <p>1. When the security guard realised that she could not stand, should he not have called for the paramedics? <br />2. Are there paramedics in the centre?<br />3. After a severe fall, do you move the patient?<br />4. Was there not the possibility of more serious injury to the patient?<br />5. Do you call a security guard to come with a bucket of water to put out a fire, or do you call the fire dept?<br />6. If someone has a heart attack in the shopping centre do you call security or the paramedics?<br />7. Paramedics would have ascertained her injuries and carefully placed her on a stretcher and wheeled her to a waiting ambulance and rushed her off to hospital.<br />8. How is it possible that an untrained security guard, load an 85 year old injured (broken femur) lady onto a wheel chair, take her up to the doctors rooms and lift her onto the examination table on his own without the doctor being present?<br />9. Why did the doctor not examine her for injuries, take her pulse, her blood pressure or offer her a glass of sugar water for the shock?<br />10. Why was she left alone for a quarter of an hour in pain and shock?<br />11. Why did she have to call out repeatedly for someone to come to her assistance?<br />12. How is it possible that the same security guard had to come and help her off the examination table without assistance from the doctor and take her down to the ba*****t parking?<br />13. How is it possible that Sandton City’s response to an accident of this nature be so *********** and unsympathetic?<br />14. Her injuries were so severe that she was admitted to ICU at the Morningside Clinic an hour or more after the accident. </p> <p>My mother has since passed away and this court case is still going on. This has cost me a fortune in legal fees and Liberty Life is waking away from their responsibility. I have a number of policies with Liberty Life and can't believe how they have handled this case. I am very disapointed and disgusted in the way they have treated this legitimate claim. I am hoping that Hello Peter can help me resove this matter as it has been going on for so many years.</p>