Liberty Life Corporate- Failure on a clients Claim

Ibhave received poor service from Liberty and I am beyond disappointed. I reached put to their offices to follow up on my payout on the 28th of Nivember and I was informed that the payment would be processed on the 30th as they were still within their time frame. I called back to see if all was in order on the 30th and they told me they missed my payment and it will be escalated. It's been an entire week where my claim has been escalated, I. The payment que and where I have requested for senior management to call me they have not bothered themselves to provide me with feedback as to why my claim and why I am the only employee who has not been paid out from a claim submission that was sent at the end on September to date there has been no transparency from Liberty as their client. I find myself calling their office on a daily, almost 4 times a day looking for a update due to poor communication from the organization. This is my money and I have the right to it however Liberty has shown no compassion, communication or transparency in this claim which has been escalated so many times.

Inhave reached my limit with this organization due to the poor service where an email was logged and their turn around d ti.e for queries or complaints.ts is 72hour but I ha e not had any response from then to date on my enquiry. PLEASE COULD SOMEONE ASSIST ME ON WHAT THE NEXT STEPS WOULD BE FOR SUCH MATTERS because I have reached my max with the poor service from this organization.