AC
Alan C
1 reviews | Active since Feb 2012
01 Dec 2018, 08:44
Liberty Life cleared out my bank account.
I took a payment holiday on a premium. Yesterday (Nov30), they deducted 6 months payments and an extra R2000, totalling nearly R50,000. I noticed that this morning (Dec 1) when I wanted to pay bills. I tried to contact them but they don't take calls on the weekend. I guess this will be corrected only after I call them on Monday, so the earliest day I can pay bills is Tuesday. Meanwhile, I'm going to get SMSs and emails about unpaid bills. Thanks Liberty Life.
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Liberty Group South Africa's replyOfficial
03 Dec 2018, 16:29Dear Mr Collins
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Liberty Group South Africa's reply03 Dec 2018, 16:29
Official
Dear Mr Collins
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards