Liberty Life bad service and ignoring a death claim

My husband passed away in June 2019. I called the Liberty call centre to request a claim form. I then completed the claim form and sent the form with all the required documents to the email provided on the 4th July 2019. I have been following up on my claim every second day since I submitted the form. Liberty is just ignoring my emails. What a bad service after being a loyal customer for so long and never missing a single premium and now they don't even bother to even respond to me. Be careful with Liberty when looking for a policy.