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charl K
1 reviews | Active since Dec 2018
16 Dec 2018, 17:45
Liberty Life bad service
This company seems to have a total disregard for their policy holders. I have sned them a letter on 8 August 2018 to which they failed to respond (just the normal auto email). On 11 november 2018 I send them another letter to implement an annuity. They have to date made no attempt to reply. The annuity matured on the 1st of October 2018.
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Liberty Group South Africa's replyOfficial
18 Dec 2018, 15:12Dear Mr Kruger
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Liberty Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Liberty Group Customer Relations
***
Liberty Group South Africa's reply18 Dec 2018, 15:12
Official
Dear Mr Kruger
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Liberty Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Liberty Group Customer Relations
***