TD
Trevor D
1 reviews | Active since Oct 2012
08 Apr 2019, 13:20
Liberty Life - Bad
It seems that Liberty Life do not hastily pay claims - based on previous comments - it also does NOT seem that Liberty Life are great in service - and hardly reply to emails - certainly not the best Company when You want money - but as long as Your own debit orders and Your own money gets paid to them all is good - also seems that they will rather be inhumane - wait for You to go to claim escalation - head office - relations - ombudsman - and still do not reply in consistence and certainly DO NOT KNOW the difference between Incurable disease and Terminal disease - is there any difference - I don't think so.
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Replies (3)0
Replies (3)
Liberty Group South Africa's replyOfficial
09 Apr 2019, 09:31Dear Mr Davies
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Ombudsman for Long Term has already served us with your complaint. Please note that we are currently busy with investigations and we will correspond our response directly with Ombudsman office.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Ombudsman for Long Term has already served us with your complaint. Please note that we are currently busy with investigations and we will correspond our response directly with Ombudsman office.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply09 Apr 2019, 09:31
Official
Dear Mr Davies
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Ombudsman for Long Term has already served us with your complaint. Please note that we are currently busy with investigations and we will correspond our response directly with Ombudsman office.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Ombudsman for Long Term has already served us with your complaint. Please note that we are currently busy with investigations and we will correspond our response directly with Ombudsman office.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
TD
Trevor D's updateReviewer Update
11 Apr 2019, 14:35Such a pity - that once a great Company allows this to even happen
It seems Sizwe is the only person on top of everything
TD
Trevor D's update11 Apr 2019, 14:35
Reviewer Update
Such a pity - that once a great Company allows this to even happen
It seems Sizwe is the only person on top of everything
Liberty Group South Africa's replyOfficial
11 Apr 2019, 14:47Dear Mr Davies
I want to thank you for the kind words you said about me. Your thoughts are important to us, I'll be sure to share it with the relevant management.
Regards
Sizwe Ncipha
Liberty Group Customer Relations
***
I want to thank you for the kind words you said about me. Your thoughts are important to us, I'll be sure to share it with the relevant management.
Regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply11 Apr 2019, 14:47
Official
Dear Mr Davies
I want to thank you for the kind words you said about me. Your thoughts are important to us, I'll be sure to share it with the relevant management.
Regards
Sizwe Ncipha
Liberty Group Customer Relations
***
I want to thank you for the kind words you said about me. Your thoughts are important to us, I'll be sure to share it with the relevant management.
Regards
Sizwe Ncipha
Liberty Group Customer Relations
***