liberty life

I have had a R/A retirement policy for many years and since August 3 2022 I have been emailing and phoning to find out where my missing debit is the service from Nedbank and Liberty is absolutely shocking. I was debited twice on the 3rd and 4th for the same amount in August 2022. I reversed only one debit on the 4th of August as the bank whom I'm with suggested. only to find out that 3 weeks later Liberty Life said they never received the other debit that was debited out of my account on the 3rd of August 2022. To this day 30 November 2022 almost 4 months later neither Nedbank nor Liberty standard bank has found my missing debit!! This has stressed me out and I am at my wit's end and cannot comprehend why it can take 2 so-called large intelligent financial companies so long to sort out the matter and refund my missing debited money!! It also caused my bank account to go into a negative amount which I was also charged for. I do not know who else I can turn to Maybe I have to turn to the ombudsman or lay a charge against both companies for liability. A person would think your money would be safe in two well-known financial institutions. Now my trust has been so diminished by this experience and to make matters worse, it happened again twice on the 1st and 4th of November 2022 without signing any consent debit form and specifically stating by email and phone to cancel my debit order and I would pay by eft every month until my trust is restored or I find a new R/A financial institution who cares about the customers.