Liberty Lies

I resigned from my company. I also got married and submitted my documentation and bank account details. Within the 14 days of Liberty having my claim, they would not, could not and still have not contacted me to advise that my bank account did not match the documentation submitted. I easily could have provided my other proof of banking with my surname on it before it changed. But instead they want to wait until the final date for their due date to release payment to me to advise of the issue. I have sense sent through everything. But still nothing. The person that called me was so rude and could not answer my questions.