Liberty laxk of client service

I've been sending liberty life for weeks , mails to update my banking details After weeks of battling I eventually spoke to them my banking details was updated telephnixally.

Today I received to unwelcoming letters that my debit orders have not been paid

Not even a call from them and all I get is letters for their mess ups

Inspite of all the mails..all I get is automated responses and failed service. Someone's lack of work ethic is now my problem. I find it shameful that I as a client is treated this way.

A few years back I wanted to move my policies elswhere and was promised better service etc.... to date nothing changed

Years before that my pension fund was not paid out to me due ro ***** and nothing done about it.

So where is the interest for client satisfaction

I expect liberty to resolve this in the next 24 hours and someone higher up needs ro call Me about this mess created by liberty