Liberty - Lack of service

I've complained about Liberty Life on 22 Novemeber 2024 (income protector claim). They did respond by sending be the same letter they sent a week before. Threrafter requesting information already covered in a previous report. On submitting this information they responded with a confirmation letter that it will be resolved within 10 working days, same like on my claim submission, but took them 15 working days to only request more info. That second 10 days has alreay been surpassed - still no feed back. I cant & wouldn't recommend anybody to insure with them.