LIBERTY IS TAKING US FOR A RIDE!

this company is bad and they dont know their story. I got an email in Jan stating that my policy has lapsed. i immediiately called them and it took time to get the person i can talk to. my account was debited in Jan while they claim that it has lapsed. i received and email saying that my account has been reinstated. the debited in Feb and on the 1st of march. i called today to request my payment history, the lady by the name of Boitumelo told me that my Policy has lapsed but active at the same time because they are paying previous months. according to her i have skipped 6 months without paying since 2021. HOW IS THAT POSSIBLE TO LAPSE A PERSON AFTER 6 MONTHS WHILE DEBITING MY ACCOUNT?