Liberty is grossly unprofessional and non-customer centric.

Liberty Life is the most unprofessional and least user-friendly brand I have come across. Since my broker retired and I have had to deal with them directly, they have shown an embarrassing lack in customer centric processes. I asked for a copy of my will in September 2018 and sent many emails to follow up and I am still waiting. I have now tried to cancelled my life policy with them since October 2018 and to date this has not been done successfully, despite sending 2x cancellation letters (as per their preferred process as cancellations cannot be done over the phone) and have called several times, only to be told they cannot help until the email letter is sent. I have since reversed the debit order for November 2018 only to be smacked with a statement from Liberty stating I now am in arrears. I have had it. Liberty holds themselves with typical big-brand arrogance, where clients are not listened to, money is their only objective and people are numbers. I will NEVER use them again and advise people who work hard for their savings and future to stay away from this company.