Liberty Insurance Internal Processes are Poor.

I was wrong. Liberty is worse than i thought. I though the ETA for queries to claims took too long but they’ve now confirmed it.

I emailed them on the 6 of July regarding my initial query. It’s now the 22nd. Thanks to my Hellopeter post earlier this week, i got feedback confirming that they will reply to me in 15 business days(https://snipboard.io/wE1vip.jpg). So it literally takes liberty a month and a half to reply to claims.

After my experience i decided to go see their google reviews and see if i was the only one who experienced such. Lets just say things are bad! Had i not blindly trust my financial advisor(Wallstreet Financial Services) i would not have been in this mess. Here are some of the reviews on google:

1. https://snipboard.io/G5CAjd.jpg overall rating for their head office is 1.8 with 25 people rating the company 1. 2. https://snipboard.io/CqoX6g.jpg A case similar to mine where a client is detailing their poor experience. 3. https://snipboard.io/hbRMJT.jpg sadly at a time of need is when you engage insurance companies and unfortunately Liberty just compounds your issues. They do not help at all. Luckily i’m resilient and know that for you to get anything in S.A you have to fight. 4. https://snipboard.io/fhsyLj.jpg Another case of poor service.

It’s clear as day that Liberty is not a well run company and their processes are not as they should be. It seems as if they have one assessor in their claims department cause wow this is poor service. I don’t understand how a company can operate like this.

Anyways i’ll be posting frequently for the sake of those who do due diligence and hopefully can save you guys from the pain and suffering that we endured. Learn from our mistakes and READ GOOGLE REVIEWS AND HELLO PETER POSTS. A companies reviews will tell you all you need to know about them. Had i seen that 1 star overall rating i would have stayed away.

I must also add do not blindly trust financial advisors, they have their own interests that they are serving.