Liberty Insurance has no coordinated Administrative Capability?

After some 25 years I have cancelled a policy with Liberty and following that for the first time in 25 years some consultant calls me to try and offer alternatives. Then seemingly operating on the New Testament Principle of the left Hand not knowing what the Right hand is doing, they merrily keep on deducting premiums for a cancelled policy. Getting this money repaid takes several days before an encompassing form is sent to me, similar to all the forms I had to complete to get the policy cancelled. Just be very aware of the incompetence of the Admin side of this organisation, they do not seem to have any internal coordinating capabilities and seems to work in near geological time.