Liberty insurance

Very disappointed...had a heart attack in April 2019 and still waiting to be paid out. Have had threats to be blacklisted , hospital Bill's and doctors Bill's to be paid. Put a claim in May 2019 and yet to hear anything other than ' we are having very high claim volumes' I've made various calls direct to Liberty only to be told they will escalate the claim to management. I have been with Liberty for almost 25 yrs and never missed a premium. I've done my bit now i expect you, Liberty Life to do you bit! I need answers