Liberty Inconvenience

i some how made changes to my policy in November 2022 i was advised this was the incorrect policy i took out i requested Liberty to change my policy back to the was it was Liberty still debited money amounted for the new policy i requested all my money back. the payment for December had to be around R1,600 +/- Liberty take the premium of R2,270.58 they paid my money back atfer fighting and waiting 5-7 working day and after waiting on long calls .. i called the call again to update as per normal agreement i had in place and confirm this the call centre so i had to pay may normal installment for the month of December and the new amoutn for January which was now updated to 1,711 --- :-( they Liberty goes and take R2,207.58 X 2 from my account really i'm sorry but i can't deal with such incompetence from a financial organisation. i i'm lost for words i can't deal i think i need to cancel this policy completely because now i need wait 5-7 days again for my money but 1st i need to call and call and send email after email, filling out forms for reimbur*****t or what ever one wants to call it. this is so unprofessional and such an inconvenience.