UC
Ursula C
1 reviews | Active since Jun 2011
23 Dec 2022, 13:56
Liberty Incompetence and hoops to get refunded for their errors
Cancel a contract BEFORE inception and Liberty are incapable of cancelling the debit order in time and then have the audacity to make me complete a "DISHONOURED" debit order form and all the FICA docs which they received when the application was processed .... and this is in order to be refunded for their INCOMPETENCE!
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Replies (2)UC
Ursula C's updateReviewer Update
28 Dec 2022, 17:40Congratulations - it only took my broker following up on the non-refunded debit order for any notice to be given to your ****** up in the first place. You had sincerely better hope that there is not another debit order that goes off my account or that will be a ********** transaction.
UC
Ursula C's update28 Dec 2022, 17:40
Reviewer Update
Congratulations - it only took my broker following up on the non-refunded debit order for any notice to be given to your ****** up in the first place. You had sincerely better hope that there is not another debit order that goes off my account or that will be a ********** transaction.
UC
Ursula C's updateReviewer Update
03 Jan 2023, 06:39Whilst I understand that we only require a 30% pass rate, I really would have expected a financial organisation such as Liberty would get their act together and not **********ly deduct a premium from my bank account for a second month for a policy which was CANCELLED PRIOR TO INCEPTION. I will be going to the bank today to open a case of ***** against you .
UC
Ursula C's update03 Jan 2023, 06:39
Reviewer Update
Whilst I understand that we only require a 30% pass rate, I really would have expected a financial organisation such as Liberty would get their act together and not **********ly deduct a premium from my bank account for a second month for a policy which was CANCELLED PRIOR TO INCEPTION. I will be going to the bank today to open a case of ***** against you .