Liberty ignores clients who has been waiting 6 weeks for Provident Fund

I have been sending emails for 3 weeks now, trying to get an answer as to when I will get my provident fund. No responses at all. I have immigrated, and I need this funds to pay out. It has been 6 weeks now. If there was any communication at all, as to when I will get it, it would be fine. Instead a person just gets ignored. Emails has been sent to Betsi.Moh*****liberty.co.za ********** ********** This is really poor service that not one person can tell you what is happening. The forms was submitted on 9 July. My details I will load as a private message. If Liberty will please just get someone who is willing to do their job get back to me.