Liberty Household Insurance a JOKE

My Mother has Household and Vehicle insurance with Liberty. Our geyser burst on Sunday, 30 May 2021. Logged the claim with Liberty on 31 May and been dealing with Mbali Buthelezi and Jonsson. We are unable to phone a LANDLINE and be put through to either of the consultants, eventually the phone goes dead. 02 June 2021 When the plumbers come they have to wait for authorisation to replace the geyser. Again a fight to even speak to a Human Being. Eventually they get the authorisation, promise to install new Geyser 02 June 2021 and be back by 12H00. After 13H15 we speak to Mbali who will contact the plumbers and keep us informed. I specifically ask them to phone me as my mother is not well. Mbali phones my mother and misses the call. I try phoning Liberty again at 14H32 and after holding on for a few minutes the line goes dead. Again.

This lack of service is unacceptable. We will not be staying with Liberty Insurance after this disgusting and unacceptable service from Liberty. I cannot understand why we cannot be given the Plumbers numbers directly. This is highly frustrating to say the least. My husband has had to take of work and all for nothing.

Please can this be rectified Immediately