1 reviews | Active since Mar 2009
Liberty having a Christmas with my account AGAIN!
<p>This is rather pathetic!!! Im losing my confidence with liberty as this is my second issue in two months!</p> <p>I dont have the time to come on here every month to write reviews, but I am doing that for now because this seems to be the fastest medium to get to Liberty! If this continues (3 strikes and you are out) I will certainly move my business to others in the industry(who are cheaper as well)!</p> <p> </p> <p>I checked my banking statement and I see Liberty has debitted my account for more than what was required!!! this is getting really frustrating! R2079 and another debit for R402...</p> <p> </p> <p>My premiums were supposed to have changed from 2079 - 402( because I stopped the financial protector on maturity) But clearly thats not the case, I was billed twice!</p> <p> </p> <p>The "REASON" I received for the previous incident was that there was someone in TRAINING!!! NO SUPERVISION before payments? in that case Liberty has my banking details please ask that same TRAINEE to transfer ALL the funds from the noclaims account to mine.... </p> <p> </p> <p>Thanks.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Good day Elton
We apologise for the frustrations you are experiencing. We are investigating your complaint and will provide feedback shortly.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Good day Elton
We apologise for the frustrations you are experiencing. We are investigating your complaint and will provide feedback shortly.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
