sP
sara P

1 reviews | Active since Apr 2015

14 Feb 2019, 14:43

LIBERTY HAVE ****** MY RETIREMENT

I have a retirement annuity with liberty.

My contribution on this policy is R2500 per annum, which equates to R208,33 per month.

However I am paying three management fees of approximately R 71, R19 and R93 and an ongoing commission recovery fee of approximately R23 per month, totalling R 206 per month!!!!

These costs are equal to my contribution, which is ridiculous.

In addition I am being charged R150 per annum for ODCW!!!

So I am paying more in fees than into my policy. This is ridiculous.

I would like to cancel or make this policy paid up, but I am told that still have to cough up these exorbitant management fees and commission recovery fees every month, amounting to R206!!!

I will have nothing left for my retirement whether i pay for the policy every month or cancel it.

please help me

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply15 Feb 2019, 08:47
Official
Dear Mrs. Parak

Thank you for your posting.

I would like to sincerely apologize for the frustration that you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Customer Relations
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