Liberty has the worst service and they have ****** my money.

I am overly exhausted by the extremely bad service i have been getting from this company. Liberty double debited my bank account on the 25/06/2023 even though i had been paying my premiums via EFT. I logged a query with my adviser on the 28th of June to have my funds refunded and up until today i have not received my funds. The company contacted me on the 6th of July requesting that i fill in an application for refund of premiums which i filled and sent back on the same day. I then again on the 25th of July received an email from liberty requesting that i send proof of payment which i also sent on the same day. At this point i was too frustrated and requested to have my policy cancelled with immediate effect. Then again on the 2nd of August the company requested my ID copy in order to process my refund, which i sent on the same day... On the 8th of August the company requested my proof of bank account, which is the same one the money was deducted from without my permission, which was also sent on the same day. Today, the 10th August i called liberty to enquire about my refund and was told that this money has gone towards my premiums and my account is paid up until the 1st of September... I am very disappointment with the lack of professionalism and will advise anyone out there not to make the mistake i made of having a policy with liberty.