lC
leonard C
1 reviews | Active since May 2012
14 Mar 2019, 09:19
Liberty has no support
On the 8th of March I logged into myliberty and through the site made a request that I need a letter from them confirming that my life policy is still up to date as I need this for my bond. I received an email from them stating that they will respond to my request within 24 hours. It is now the 14th on March and still no response.
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Replies (1)
Liberty Group South Africa's replyOfficial
14 Mar 2019, 10:34Dear Mr Cloete
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply14 Mar 2019, 10:34
Official
Dear Mr Cloete
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
***