Liberty has let us down

We submitted a claim on the 22nd September 2021 for my late father with the hope of getting a payout within 48 hours in order to make the necessary funeral arrangements. After 5 days of waiting I contacted Liberty, only to be told the turnaround time is 10 working days. They used the covid excuse for the delay in processing, other institutions my father had policies with paid out within 48 hours and I'm sure covid is also a reality with them too. I had to take out a loan in order to bury my father and also plead with other suppliers to render their services on credit. I am so disappointed with this company, to have to grieve and worry about money is very painful. I don't know what my father saw in Liberty, but they have made this period very stressful for my family. When I called today, the agent told me the turnaround time is 22 days. From the initial 10 working days to now 22 days, who waits a whole month to bury their loved ones? I am so disappointed, I am angry that companies are doing this to people. I don't know how I am going to pay the people I owe money to now as the phone calls raiding me keep coming in.